1. Who We Are
Macdonald Automotive Solutions Ltd ("we", "us", "our") operates the website at macdonaldautomotive.co.uk. We are registered in Scotland, Company Number SC856191, with our principal place of business at Unit 19 Tennant Avenue, Tennant Complex, East Kilbride, Glasgow, G74 5NA.
We are committed to protecting your personal information and being transparent about what we collect, why we collect it, and how we use it. This Privacy Policy applies solely to your use of this website.
2. Information We Collect
Information you provide directly
When you submit a booking request via our contact form, we collect:
- First name and last name
- Phone number
- Email address
- Vehicle registration, make and model
- Service required and preferred date
- Any additional notes you choose to provide
Information collected automatically
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, pages visited, and the time and date of your visit. This is collected through standard web server logs and, where applicable, analytics tools.
3. How We Use Your Information
We use the information you provide through our booking form solely to:
- Respond to your booking request and confirm appointments
- Contact you by phone or email regarding your enquiry
- Provide the automotive services you have requested
We do not use your personal information for marketing purposes without your explicit consent, and we do not sell, rent or share your data with third parties for commercial purposes.
4. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- Contract performance — to respond to your booking request and deliver the service you have asked about
- Legitimate interests — to manage and improve our website and business communications
- Legal obligation — where we are required to retain records by law
5. Third-Party Services
Our booking form is processed via Formspree (formspree.io), a third-party form submission service. When you submit the form, your data is transmitted to Formspree's servers before being delivered to us by email. Formspree's own privacy policy applies to this processing and can be found at formspree.io/legal/privacy-policy.
Our website may load fonts via Google Fonts (fonts.googleapis.com). This may result in your IP address being transmitted to Google. Google's privacy policy is available at policies.google.com/privacy.
We embed a Google Maps iframe on this website to display our location. If you interact with the map, Google may collect data in accordance with their privacy policy.
6. Cookies
This website does not use tracking or advertising cookies. Standard session data and browser caching may occur as part of normal website operation but no persistent tracking cookies are set by us.
Third-party services embedded on this site (such as Google Maps and Google Fonts) may set their own cookies. We do not control these and recommend reviewing the relevant third-party privacy policies.
7. Data Retention
Booking enquiries received by email are retained for as long as necessary to manage your appointment and for a reasonable period thereafter for business record-keeping purposes. We do not retain data for longer than necessary and will delete personal information on request where we have no legal obligation to retain it.
8. Your Rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — ask us to delete your personal data where we have no lawful basis to retain it
- Restriction — ask us to restrict processing of your data in certain circumstances
- Objection — object to processing based on legitimate interests
- Portability — receive your data in a structured, machine-readable format
To exercise any of these rights, please contact us at info@macdonaldautomotive.co.uk or by post at the address above. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we handle your data.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. Form submissions are transmitted over encrypted HTTPS connections. However, no method of internet transmission is completely secure and we cannot guarantee absolute security.
10. Children's Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of the website following any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@macdonaldautomotive.co.uk
- Phone: 01355 274915
- Post: Macdonald Automotive Solutions Ltd, Unit 19 Tennant Avenue, Tennant Complex, East Kilbride, Glasgow, G74 5NA